For Immediate Release
Media Contact: Bob Cooper
Date: January 13, 2003
February 3 Is Cutoff For Claims In Qwest Settlement
(Boise) - Attorney General Lawrence Wasden reminded Idaho consumers that the deadline to file claims in the Qwest settlement is February 3, 2003.
In October, the Office of Attorney General announced that Qwest had entered into an Assurance of Voluntary Compliance with the Attorney General. The settlement resolved consumer complaints that Qwest placed unauthorized charges on telephone bills, misrepresented its services, resulting in unauthorized charges, and did not disclose certain charges.
As part of the settlement, Qwest agreed to provide credits or refunds to eligible residential telephone, wireless telephone, and DSL (Digital Subscriber Line) customers. Refunds or credits may be for up to six months of the amount of the charge for the service cancelled.
Consumers who have already filed a signed complaint with the Attorney General alleging deceptive sales practices, or who file such complaints by February 3, 2003, may receive a refund or credit. To date, the Attorney General's Office has received more than 70 signed complaints.
Attorney General Wasden encouraged Idaho consumers who believe they are eligible for refunds or credits and have not yet filed a written and signed complaint to contact his Consumer Protection Unit. The Attorney General's Consumer Protection Unit will take new complaints only until February 3, 2003.
Consumers may request a complaint form by calling the Attorney General's Consumer Protection Unit at (208) 334–2424. The toll–free number outside the Boise calling area is (800) 432–3545. TDD access is available.
Consumers may file a written complaint in person or by mail at the Consumer Protection Unit. The address is: Consumer Protection Unit, 650 W. State St., Len B. Jordan Building, Lower Level, P.O. Box 83720, Boise, ID 83720-0010.
Consumers may also obtain a printable complaint form from the Attorney General's Internet site at www.state.id.us/ag.
As part of the settlement, Qwest also paid $200,000 to the State of Idaho's Consumer Protection Account and agreed to independent third party monitoring of telephone sales and customer service calls to each of Qwest's approximately twenty customer call centers. In addition, Qwest agreed to provide full disclosure of the lowest cost service options to consumers, more disclosures to wireless customers, and to refrain from billing customers for services not authorized.
NOTE TO READERS - This settlement information has expired and is no longer available.