For Immediate Release
Media Contact: Bob Cooper
Date: December 15, 2010
DIRECTV Settles with States: Pays Restitution to Consumers
(Boise) - Idahoans who experienced problems with their DIRECTV service may be eligible to receive restitution under the terms of a settlement agreement reached today, Attorney General Lawrence Wasden said. DIRECTV entered into a comprehensive settlement agreement with 49 states and the District of Columbia to resolve allegations of deceptive advertising and other unlawful business practices. The agreement also requires DIRECTV to change how it does business and to pay $13.25 million to the states.
“In 2009, satellite and cable television complaints held the second position on my office’s ‘Top Ten Consumer Complaint List,’” Attorney General Wasden said. “This settlement helps address what has become a significant issue to Idaho consumers.”
To qualify for restitution, consumers’ complaints must involve conduct that occurred after January 1, 2007, and that is addressed in the settlement agreement. Examples include:
To be considered for restitution, consumers must file a complaint with DIRECTV or with the Attorney General’s Consumer Protection Division by June 9, 2011. Complaint forms are available here or by calling (208) 334-2424.
DIRECTV will work with the consumer directly to reach a resolution. Click here for additional information about the settlement and restitution procedure, including the appeal process.
Idaho and other states previously settled with DIRECTV in 2005, but ongoing problems with the satellite company led the Attorney General’s Office to notify DIRECTV in early 2010, that the office believed DIRECTV had violated the 2005 agreement. Today’s agreement builds on the previous settlement by addressing additional concerns that the states raised during their investigation. This includes requiring DIRECTV to monitor the activities of its third-party retailers and to take corrective action when necessary. The agreement also requires DIRECTV to:
DIRECTV did not admit any wrongdoing. Idaho will receive $185,000 to cover the costs it incurred during its investigation of DIRECTV.
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